Privacy Policy 88good – Our Commitment Protecting Your Data

This Privacy Policy describes how 88good ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our website and services at 88good.vu.

We recognise that personal information is sensitive and valuable. As such, we take a careful and responsible approach to every aspect of handling your personal data – from the point of collection through to final deletion when it is no longer needed.

This Policy applies to all members who register and use the 88good platform. It should be read together with Terms and Conditions ours, which covers the platform's terms of use in greater detail.

88good collects two main categories of personal information:

A. Information You Provide Directly

• Full name as shown on official identification documents.
• Date of birth for age verification and eligibility.
• Email address for account communications and important notifications.
• Phone number for two-factor verification and customer support.
• Bank account or digital wallet information for deposit and withdrawal purposes.
• Identity documents (MyKad, passport) during the KYC process.
• A selfie photo for identity verification of the document holder.

B. Information Collected Automatically

• IP address and network information at the time of platform access.
• Browser type and version, along with the device's operating system.
• Game session records including play time, game type, and wagering amounts.
• Deposit and withdrawal transaction history on the platform.
• Cookie data and similar tracking technologies (see Section 5).
• Technical error logs for troubleshooting and platform improvement purposes.

The personal information we collect is used for the following purposes:

• Identity Verification: Verify member identity during registration and through the KYC process to meet compliance requirements.
• Account Management: Create and manage member accounts including processing deposits, withdrawals, and transaction records.
• Gaming Services: Provide access to the Game Lobby, track game records, and accurately calculate wins.
• Platform Communications: Send important notifications relating to your account, transactions, selected promotions, and platform updates.
• Security & Fraud Prevention: Identify and prevent suspicious activity, fraud, and platform abuse.
• Legal Compliance: Fulfil reporting and record-keeping obligations in accordance with applicable regulatory requirements.
• Platform Improvements: Analyse usage patterns in aggregate (without identifying individuals) to improve the user experience.

88good does not sell, rent, or trade your personal data to any third party for marketing purposes. However, we may share your information in the following limited circumstances:

• Service Providers: Technical partners who help us operate the platform, such as payment processors, licensed game providers, and identity verification services. All these providers are bound by strict confidentiality agreements.
• Legal Requirements: When required by court order, regulatory authority, or a legitimate law enforcement agency in accordance with applicable legal provisions.
• Rights Protection: To protect the rights, property, and safety of 88good, our members, or the public when necessary.

88good uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you browse our platform.

We use three main types of cookies:

• Essential Cookies: Required for core platform functionality such as maintaining login sessions and language preferences. These cookies cannot be disabled.
• Performance Cookies: Help us understand how members use the platform through aggregate analytics without personally identifying individuals.
• Functional Cookies: Store your personal preferences such as display settings and game preferences for a more personalised experience.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect certain features of the 88good platform.

The security of your personal data is our highest technical priority. 88good implements multiple layers of protection to ensure your data remains safe at all times:

• 256-bit SSL/TLS encryption for all data communications between your device and our servers.
• Databases encrypted using AES-256 encryption for stored sensitive data.
• Intrusion detection systems (IDS) and multi-layered firewalls monitoring traffic 24/7.
• Role-based access control (RBAC) ensures only authorised staff can access specific data.
• Periodic independent security audits to identify and patch vulnerabilities.
• Clear incident management procedures in the event of any security breach.

88good retains your personal data for as long as necessary to fulfil the original purpose of collection and to meet legal compliance obligations. In general:

• Active account data is retained for the duration your account remains active, plus any additional period required by compliance obligations.
• Financial transaction records are retained for the minimum period required by applicable anti-money laundering regulations.
• Security logs and audit data are retained for the period required for enforcement and investigation purposes.
• After the designated retention period, data is securely deleted using non-recoverable deletion methods.

If you close your account, we will process the deletion of your data in accordance with our internal procedures within a reasonable timeframe, subject to any mandatory retention obligations in force.

As an 88good member, you have the following rights regarding your personal data. You may exercise these rights by contacting our support team via live chat on the platform:

The 88good platform is intended solely for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from minors.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you believe an underage individual has registered on our platform, please contact us immediately through our customer support channels.

The 88good platform may contain links to websites or services provided by third-party game providers. This Privacy Policy applies to the 88good platform only.

We are not responsible for the privacy practices of any third-party websites you may visit via links on our platform. We encourage you to read the privacy policy of each website you visit separately to understand how your data is managed there.

88good reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The date of the most recent update will always be displayed at the top of this page.

For significant and material changes, we will provide clearer notice via your registered email or through in-platform notifications before the changes take effect. Your continued use of the platform after the effective date of any changes is considered your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your personal data rights, please contact the 88good customer support team through the following channels:

• Live Chat: Available directly on the 88good platform, operating 24 hours a day, 7 days a week.
• Support Email: [email protected] (for written enquiries requiring a detailed response).

We are committed to responding to all privacy-related enquiries within 72 business hours. For more complex data rights requests, a longer timeframe may be required and we will notify you accordingly.